The following Terms and Conditions apply to all Bookings made on this website. We kindly ask that you take a moment to read them prior to making a Booking.
The Company enters into this Agreement as principal for Bookings made for the hotels it owns and as agent where a Booking is made for a hotel that it operates on behalf of the hotel Owner. The booking confirmation will clearly state the identity of the Owner.
In these Terms and Conditions the following definitions apply:
“The Agreement” is your Booking Confirmation and these Terms and Conditions;
“The Company” is Uga Resorts (Private) Limited;
“The Hotel” is the premises for which your Booking is made;
“The Owner” is the Owner of the Hotel as mentioned on the booking confirmation;
“The Booking(s)” includes accommodation, functions and any event bookings made;
“The Guest(s)” is the individual, person, company, organisation or other body responsible for making the Booking;
Bookings
Guests must book in advance. Rooms are subject to availability and the Company reserves the right to refuse any Booking for good reason. Payment is required on departure, although there may be occasions when the Guests are required to fully prepay or provide a deposit at the time of the Booking, or, on arrival at The Hotel.
During the Peak Season (Dec 20th to Jan 10th or at any other designated time) a one hundred per centum (100%) non-refundable deposit will be due to secure confirmed accommodation bookings. Our contract with you is formed when you confirm your holiday booking by making the requested advance payment.
To be eligible to make a valid booking, you must be at least 18 years old and possess the legal capacity and authority to book.
Charges
The prices displayed on the website are a total for your requested period of stay. Any meals, service charges or taxes(at the current rate) are included only if specified. A minimum length of stay, full payment, cancellation charge and other conditions may apply to certain rates, as specified.
The breakdown of taxes as shown is indicative based on the current rates of taxes and is subject to changes that may be made by the authorities in Sri Lanka.
Price lists for additional items, such as Restaurant meals and Room Service, are on display at relevant locations within the Hotel and are available on request.
Payment
You will be asked to provide a credit card (or debit card) number at the time of the Booking to secure your reservation where a deposit or full payment is required in advance. By Booking you are authorizing the debiting of the card provided.
We accept the following methods of payment: Credit Cards: American Express, MasterCard and Visa. The Guest must pay all outstanding charges on departure from the Hotel.
Cancellation/ Non-Arrival
The cancellation policy varies according to the rate that is booked. Please refer to the individual full rate descriptions upon Booking or as stated in the following text:
All Applicable Rate products are cancellable without charge up to 30 days prior to the day of arrival for reservations during 20th December to 10th January (both days included).
Cancellation and non-arrival charges apply for Reservations after this time and will be charged to the credit / debit card supplied at the time of booking.
The Company reserves the right to charge for Cancellation and non-arrival as follows;
All Advance Purchase Rate / Early Bird products require full prepayment for the entire stay at the time of the Booking and are non-refundable and non-changeable.
Prepayment is charged to the credit /debit card supplied at the time of the Booking. Cancellation or non-arrival will result in the forfeiture of your deposit where a deposit has been charged.
Change of Booking Details
Reservations may be amended in line with the Booking conditions accepted at the time of the original reservation/s. Changes may be made subject to those conditions and any deposit / prepayment held is subject to those Booking conditions at the time of the original reservation.
Where the Booking permits, any change to the arrival date, departure date or room type is subject to availability at the time the change is requested and may result in a possible rate change.
Arrival and Departure
Guests may check-in at any time from 2.00 p.m. on the day of arrival.
All rooms that have been secured by credit / debit card or prepaid at the time of booking will be held until 6.00 p.m. unless the guest has notified the hotel of a late arrival or due to any unforeseen circumstance.
On the day of departure we kindly ask all guests to vacate their rooms by 11.00 a.m. (unless a later departure is stated as part of your booking). Late check-out after this time can be requested subject to availability and will be charged at a rate at the discretion of the hotel.
Accessibility
Dependent on the individual needs of the Guest, a selection of specifically designed rooms are provided at each of our hotels.
Please contact +94-11-5671000 discuss specific individual requirements and the availability of appropriate accommodation and transport around our properties.
Leisure
Guests staying in a hotel with a health club / fitness center may use those facilities throughout the duration of their stay. A condition of using the facilities is that you must comply with the rules of the facility, a copy of which is available on request.
For health and safety reasons children under 16 years of age must be accompanied by an adult at all times to use the gymnasium and children under 12 are not permitted to use the sauna, spa bath or steam room.
At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all hotel guests informed of these circumstances. However, this may not always be possible. If any facility is a significant reason for your choice of hotel, we would advise you to check directly with the hotel in advance of arrival.
Please note that there may be a local charge for the use of some facilities and if, in doubt, this should be checked directly with the hotel.
Parking
Where a hotel has its own car park, there may be a charge and/or limited spaces available. Please contact the hotel directly for more information.
Hotel Events
Please be aware that at certain times throughout the year some of our hotels may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the hotel directly in advance of your stay for further information.
Insurance
The Company maintains appropriate insurance cover where the hotel is liable for any injury or loss or damage suffered by our Guests as a direct act of negligence of an employee of the Company.
If you have a problem
In the unlikely event that you have a problem during your stay you must bring it to the attention of the hotel management immediately to ensure that we have an opportunity to rectify the problem during your stay.
If you are not satisfied that the issue has been resolved fully, please submit details in writing as soon as possible to The Managing Director, Uga Resorts (Private) Limited., 49/16, Iceland Building, Galle Road Colombo 03, Sri Lanka. The Company will endeavor to resolve all issues that maybe brought to its notice within the shortest possible time and to the fullest extent possible.
Use of Personal Information
Please refer to our separate policy statement.
Licensing and Statutory Regulations
The Company, Hotel, functions and conferences within it are subject to Statutory Regulations including those relating to fire precautions and entertainment. The regulations must be strictly observed and a copy is available from the Hotel.
Liability
the Company shall not be liable for any special, indirect, consequential or pure economic loss including but not limited to loss of profits, loss of business; depletion of goodwill and/or similar losses.
The Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this Agreement shall be limited to the value of the Agreement.
The Company will endeavour to assist Guests with storage of their equipment etc. but it excludes liability for the loss or damage of those items.
Force Majeure
The Company shall not be in breach of this Agreement if it does not provide the services under this Agreement due to the following circumstances:
If any of the above occurs the Company will do its best to avoid any inconvenience to you or your Guests.
Assignment
The Company shall have the ability to assign, subcontract or transfer any of its rights or obligations under the Agreement as it sees fit.
Third Party Rights
None of the terms of the Agreement are intended to be enforceable by any third party nor is it intended that this Agreement will confer any right on any third party.
Variation
No variation of this Agreement shall be valid unless it is in writing and signed by, or on behalf of, each of the parties.
Waiver
Failure to exercise, or any delay in exercising, any right or remedy provided under this Agreement by law to the Company shall not constitute a waiver of that (or any other) right or remedy, nor shall it preclude or restrict any further exercise of that (or any other) right or remedy.
Severence
If any provision of the Agreement (or part of any provision) is found by a court to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of this Agreement, and the validity and enforceability of the other provisions of this Agreement shall not be affected.
Right of Set Off
The Company shall have the ability to deduct any sums owed to it by the Guest against any sums it owes whether any such sum is present or future (whensoever arising), liquidated or unliquidated, under this Agreement or not. Any exercise by the Company of its rights under this clause shall be without prejudice to any other rights or remedies available to it under this Agreement or otherwise.
Jurisdiction
The Agreement shall be governed by the laws of Sri Lanka and the Courts of Sri Lanka shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation
Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of information on this website the Company do not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on this site without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.
The content of this website is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
Trade marks used on the website are the property of the respective Owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.
This site is operated by Uga Resorts (Private) Limited. Its registered details are as follows: Registered in 49/16, Iceland Building, Galle Road Colombo 03, Sri Lanka
